Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our products and services.
- Q: How are wholesale discounts applied.
- A: Spend at $1 to $1999 on an order and get 30% off. Spend $2000 or more on an order and get 35% off Contact your account manager with any questions.
- Q: How long does order processing take?
- A: Keep in mind we manufacture all our gear to order and ship within 2-4 weeks. If you need more accurate turn around times please contact your account manager. Rush orders may be available upon request.
- Q: What about shipping costs?
- A: Free shipping on US wholesale orders over $500. International orders pay exact shipping on all orders.
- Q: What is your return policy?
- A: We accept returns on unused items. Must be in new condition.
- Q: What about warranty or defective items.
- A: Have your customers contact us directly. We will fix or repair any defective item. No questions asked.
- Q: Do you offer international shipping?
- A: Yes, we ship worldwide.
- Q: How do I track my order?
- A: You will receive tracking information via email once your order ships.
- Q: Do you offer volume discounts?
- A: Yes, we provide tiered pricing based on order quantities. Contact us for custom volume pricing.
- Q: What are your minimum order quantities?
- A: In general we don't have minimum quantities. Order only what you need. In rare cases minimum orders may vary by product. Please check individual product pages or contact us for details.
- Q: Do you require deposits on orders?
- A: Payment is made at time of order
- Q: How do I apply for a wholesale account?
- A: Submit our wholesale application form with your business license and tax ID. Approval typically takes 2-3 business days. Don't have that information? Contact us so we can help you.
- Q: How do I access wholesale pricing?
- A: Log into your approved wholesale account to view special pricing and product catalogs.